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Booking & Cancellation Policy

We have implemented the following booking and cancellation policy:

 

  • Bookings and Cancellation Policy

    • It is strongly recommended that you book a table; this helps us with our planning and staffing. Whilst we do accept walk-ins, these will be subject to space and staffing. Pre-bookings will be given priority.

    • All groups of 2 or more guests will be required to provide a credit card at the time of booking; your credit card will NOT be charged nor will it be stored.

      • We don't accept bookings over the phone. This is for a couple of reasons; 1) we are rarely near our terminal to book you in and 2) we require your credit card to secure your booking, given the level of credit card fraud that exists, we don't feel comfortable taking your card details over the phone.

    • If you cancel your booking within 36hrs of your booking time or are a no-show you will be charged $25 per guest cancellation fee.

    • Booking cancellations or modifications will not be accepted via text or DM’s via Instagram or Facebook.

    • If you need to cancel or modify your booking there will only be 3 acceptable ways:

  1. Call us! (we are very friendly) 0417085941 - if we don’t answer leave a message!

  2. Send us an email: hello @ theurbancellar.com.au

  3. Use the links within the your booking confirmation to manage your booking

  • Group Bookings

    • Our online booking system, OpenTable allows you to book a group of up to 12 people, subject to available seating.

    • If your group is more than 12 people, we ask that you please email us with your preferred date and start time. Please note: we will require a booking deposit to secure your booking, this will dependent on group size and time of the year, you can then put your deposit towards food and drinks on the day.

    • Booking deposits are non-refundable if a cancellation occurs within 4 days of the function date.

  • Seating

    • You may request specific seating (i.e. inside, outside, etc.) we cannot guarantee your request, but will do our utmost.

 

  • Food/Menu Requests

    • At this time we do not offer vegan menu options

    • We offer a limited range of vegetarian options

    • We offer a limited range of gluten free options, however if you are Coeliac we cannot guarantee that our menu is completely free of gluten. We respect your condition.

    • When you book, you may provide us with dietary information, but we cannot guarantee all requests can be met, if this is the case we will contact you.

  • Families

    • We absolutely welcome families with children!​

    • However, please be aware that The Urban Cellar is based in a working factory with expensive equipment. We ask that children remain seated with adults at all times.

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